Shipping

All parts and accessory orders are delivered by a chosen transport and logistics provider to the delivery address you’ve supplied on placing an order. Store collections of parts and accessory orders are not currently available.

All orders received before 12 pm on any business day will be dispatched on that day. All bike orders are to be picked up from electricbike.com store after assembly by a qualified bicycle technician.

Should you need to track your order, please contact Customer Service info@electricbike.com to obtain your order tracking number. Please include your Order/Invoice Number for reference.

Then go to the chosen provider tracking page using the tracking number provided. Select ‘Consignment Number’ under ‘Domestic Tracking’ and enter your tracking number.

Approximate delivery times can vary between destinations, however, listed below are approximate times that could be expected in working days:

A.C.T., Canberra: 2 Days

A.C.T., Other Areas: 2-3 Days

New South Wales, Sydney: 2 Days

New South Wales, Other Areas: 2-3 Days

Northern Territory, Darwin: 3-5 Days

Northern Territory, Other Areas: 3-7 Days

Queensland, Brisbane: 2-3 Days

Queensland, Other Areas: 2-6 Days

South Australia, Adelaide: 2 Days

South Australia, Other Areas: 2-4 Days

Tasmania, Hobart: 2-7 Days

Tasmania, Other Areas: 2-8 Days

Victoria, Melbourne: 2 Days

Victoria Other Areas: 2-3 Days

Western Australia, Perth: 3-10 Days

Western Australia, Other Areas 3-10 Days

Note: International Shipping is available in some cases – please contact us at info@electricbike.com

We strongly advise all customers to check goods thoroughly upon delivery before destroying packaging or removing any attached tags.

For further information contact Customer Services at info@electricbike.com